Privacy Policy for MTZ FAM Operation Solutions LLC

Last Updated: July 6, 2025 Effective Date: July 6, 2025

MTZ FAM Operation Solutions LLC (“MTZ FAM,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we obtain from you when you use our hot shot transportation services, visit our website, or otherwise interact with us.

By using our services or interacting with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information from and about users of our services, which may include personal information. This information is primarily collected to provide our transportation services effectively and to manage our business operations.

a. Information You Provide to Us: This includes information you provide when you request a quote, book a service, communicate with us, or register for an account (if applicable). This may include:

  • Contact Information: Name, company name, address, email address, phone number (for both Shipper and Consignee).
  • Shipment Details: Information necessary for transportation, such as pickup and delivery addresses, cargo descriptions (e.g., type, weight, dimensions, value), special handling instructions, and desired delivery times.
  • Payment Information: Billing address and payment details (e.g., credit card information, bank account details for transfers). Please note that we use secure third-party payment processors for credit card transactions and do not store full credit card numbers on our servers.
  • Communications: Records of your correspondence with us, including emails, phone calls, and any feedback you provide.

b. Information We Collect Automatically: When you visit our website (if applicable), we may automatically collect certain information about your device and Browse actions. This information helps us improve our website and services:

  • Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We may use cookies and similar technologies to track your activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

c. Information from Other Sources: We may receive information about you from third parties, such as payment processors, public databases, or other business partners, to facilitate our services or for marketing purposes.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Provide Services: To process your service requests, arrange for pickups and deliveries, communicate with you about your shipments, and fulfill our contractual obligations.
  • Communication: To respond to your inquiries, provide customer support, and send you important updates or service-related announcements.
  • Billing and Payment: To process payments for services rendered and manage billing and collections.
  • Service Improvement: To analyze usage patterns, troubleshoot problems, and improve the functionality and efficiency of our services and website.
  • Marketing and Promotions: To send you promotional materials, offers, or newsletters that may be of interest to you, based on your preferences. You can opt out of marketing communications at any time.
  • Security and Fraud Prevention: To protect against fraud, unauthorized transactions, claims, and other liabilities, and to ensure the security of our systems and services.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

3. How We Share Your Information

We may share your information with third parties under certain circumstances:

  • Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, IT support, dispatching, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Subcontractors/Carriers: To complete your hot shot shipment, we may share necessary shipment details with independent drivers or other carriers who assist us in fulfilling the transportation service.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
  • Protection of Rights: We may disclose information when we believe it is necessary to protect the rights, property, or safety of MTZ FAM, our customers, or others.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices and Rights

You have certain rights regarding your personal information, subject to applicable law:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct or update any inaccurate or incomplete personal information.
  • Opt-Out of Marketing: You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.
  • Data Deletion: In certain circumstances, you may request the deletion of your personal information. Please note that we may need to retain certain information for legal or business record-keeping purposes.

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

6. Third-Party Links

Our website or communications may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

MTZ FAM Operation Solutions LLC Email: mtz@mtzoperationsolutions.com Phone: +1 (210) 448-6878